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Return orders (RMA)

Elevate plan

A return orderReturn orderA document that records goods you're sending back to a supplier: what, why, and what credit you expect. Elevate-plan feature. Read more → (also known as an RMA, “Return Material Authorization”) records goods you’re sending back to a supplier and the credit you expect to receive. Use it for defective batches, wrong shipments, or any case where you need an audit trail for the return + the credit.

RMAs are not customer returns. RMAs are supplier-facing; they go to your supplier. Customer returns happen in Shopify directly.

On this page

Section titled “On this page”
  • What you can do here
  • Key concepts
  • Where to next

What you can do here

Section titled “What you can do here”
Lifecycle 11 statuses, what you can edit when, and how cancellation works.
Search, filters & saved views Search the list, filter by status/date, and save shop-wide presets.
RMA codes Header reason, line reason, condition, disposition.
Issuing supplier credits Three ways to mint a supplier credit: grouped, per-item, or single line.
Quick actions (fast-forward) Three Quick actions that skip intermediate statuses.
Move inventory Manual flow to restock taken-back units.
Settings RMA codes, email templates, line-item metafields.

Key concepts

Section titled “Key concepts”
  • Return orderReturn orderA document that records goods you're sending back to a supplier: what, why, and what credit you expect. Elevate-plan feature. Read more → : the artifact itself.
  • RMA reasonRMA reasonThe supplier-level reason for a return, for example, "Defective batch" or "Wrong delivery." Set on the RMA header. Read more → : header-level reason.
  • Line reasonLine reasonThe per-line reason for a return, for example, "Damaged in transit" or "Wrong colour." Read more → : per-line reason.
  • ConditionConditionThe condition of the returned units after inspection by the supplier, recorded per line on an RMA. Read more → : physical condition per line, typically recorded after inspection.
  • DispositionDispositionWhat happens to the returned units: restock, scrap, repair. Recorded per line on an RMA after inspection. Read more → : what happens to the returned units.
  • Credit memoCredit memoThe document confirming a supplier credit. Logistified generates a credit memo number for each credit you issue. Read more → : the document confirming a credit.
  • Grouped creditGrouped creditA supplier credit covering the whole RMA rather than individual lines. Used when the supplier issues one lump-sum refund. Read more → : one credit covering the whole RMA.
  • Quick actionsFast-forwardShortcut transitions on an RMA that skip intermediate statuses. Shown in the UI as **Quick Approve & Ship** (Pending Approval → In Transit) and **Quick Close** (In Transit → Closed, or Received by Supplier → Closed). Saves clicks; does not mint credits automatically. Read more → : Quick Approve & Ship / Quick Close shortcuts (internally “fast-forward”).

Where to next

Section titled “Where to next”

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